Dongguan Huazhijun adhere to excellent products, perfect service, reasonable prices to meet the needs of different customer groups, dynamically tracking advanced technology from counterparts at home and abroad, and continuously strengthens the research and development of new products. Our company invests 8% of total sales as the product research and development, promotion and equipment improvement. In addition, our company is also committed to biological safety laboratory, physical and chemical laboratory, instrument laboratory; Ventilation and exhaust system, waste water and gas treatment; Clean workshop design, equipment manufacturing and decoration and installation engineering.
We will always implement the "formal acceptance is not a sign of completion" "acceptance is the beginning of the service"; In order to better serve our customers and make our products based and developed in the market, we promise as follows:
(1) Free design drawings for users, and provide layout, construction and installation instructions according to the drawings.
(2) Establish user files, and conduct regular return visits and long-term quality tracking.
(3) If the user has any problem that cannot be solved, you can call the company's after-sales service contact number at any time (+8613533186787), which will not affect the normal experiment.
- A description of the "Three Guarantees" of the goods supplied by the supplier；
We will always implement the "Formal acceptance is not a sign of completion" "The end of acceptance is the beginning of service"; In order to better serve the vast number of customers and make the products develop in the market, our company promises as follows:
- Design drawings for users free of charge, and Manufacturing and Installing according to the drawings layout;
- Establish user profile, Conduct regular letters and Long-term quality tracking;
（3）All lab equipments ordered by our company are maintained. If the damage is caused by human factors or the repair is needed after the warranty period, only the cost fee will be charged;
（4）If users have problems that cannot be solved, you can call the after-sales service number of the company (0086 13829282393) or send the email (email@example.com) at any time;
（5）Provide free training to technicians, explain the company's products and key points of use, and leave detailed equipment instructions for the needs.
- Personnel training and expenses for users:
（1）After the completion of the project, we will conduct training on the use and maintenance of equipment at our company. The training content is formulated by the technical department of the company;
（2）The company shall appoint a person to take charge of the training plan and implement it. The executor shall make full preparation for the training in advance, including uniformly distributed training materials, projectors, etc.;
（3）For the problems raised by the user in the training, the person in charge of training shall give a detailed explanation;
（4）Our company provides free training for customers.
- During and after the warranty period, the supplier shall give the following instructions on the handling of problems;
1．Promise during the Free Warranty Period：
1) Warranty commitment: the warranty period of the products shall be one year from the date of acceptance and delivery;
2) Maintenance commitment: Ensure customer service telephone, fax, E-mail and other means to response and solve problems at any time. Upon receipt of the notice or fax from the user, the company will provide a written explanation and specify the time to resolve the problem;
3) Letter visit commitment;
① The first Letter Visit after acceptance
② Second within 6 months after acceptance
③ Third within 1 year after acceptance
④ Make a letter visit once a year after acceptance
4) Complete documentation commitment: Equipment manual, Operation manual;
5) Technical consulting commitment: Provide technical consulting and communication through communication tools.
2．The Maintenance Cost during the Free Warranty period is as follows:
① An unconditional warranty for Quality Problems；
② During the warranty period, if circumstances are caused by careless use,
only the cost of replacement parts will be charged:
- Artificial damage or self-assembly, falling from a height;
- If the voltage exceeds the operating range, the motor will be burnt out;
- The operator does not use according to the regulations or the instruction.
3．Commitment after Expiration of Free Warranty:
① After the warranty expires, only the cost of replacement parts will be charged for product maintenance;
② The provisioning of spares parts for 10 years;
③ Regular and routine inspection after the expiration of the warranty shall be carried out in accordance with the warranty period;
④ The maintenance requirements after the expiration of the warranty shall be subject to the warranty period.
(4) Free training for technical personnel, explanation of the company's products and key points of use, and detailed equipment description for preparation.
(5) 24 hour on line one by one aftersale service is ok.
(6) OEM & ODM provided.
|HUAZHIJUN COMPANY MAIN BUSINESS
||types of laboratories and purification workshops design
||variety of laboratories decoration
||sorts of purification workshop decoration
||laboratory furniture engineering
||laboratory fire fighting engineering
||hydropower system engineering
||purification water system engineering
Packaging and Delivery (On-time delivery and Fast shipment is our advantage)